WTF Jardine? - Honda RC51 Forum : RC51 Motorcycle Forums
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post #1 of 12 (permalink) Old 07-10-2012, 04:17 PM Thread Starter
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WTF Jardine?

I just had one of the worst customer service experiences ever. Don't buy from Jardine, the guys that work there are douchebags. I had to call them about 5 times, to try and order a couple spare parts to one of their kits. Left my number twice and they didn't call back. The when I did talk to the guy I needed to talk to, he said they did not have any spare parts at this time. Any would not give me a date for when I could get them. I asked how much they would cost and he said about as much as a full kit. I am never going to buy from this company ever again. F you Jardine!


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post #2 of 12 (permalink) Old 07-10-2012, 05:22 PM
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Well let's be honest about the deal... Jardine sells fairly cheap & relatively low end exhaust products. They make their money by selling complete kits ready to go off the shelf to people that want a cheap exhaust. When you call them to buy some parts they have to stop taking or processing orders for full kits to piece together some shitty little order for you which takes time away away from doing their primary job and because the sum of the parts a la carte do pretty much add up to the cost of the finished kit they also know that most customers are going to bitch about that as well and they have become jaded to that part of doing business.

Not that I am defending poor customer service just being realistic about what is happening. In this day and age when you can buy a full exhaust system for a motorcycle for less than $500 there is very little tolerance for helping the customer after the fact as that is not the kind of customer service you are paying for at $500
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post #3 of 12 (permalink) Old 07-10-2012, 06:49 PM Thread Starter
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^ I agree.

I would rather they just have told me that they don't sell indavidual parts instead of giving me the run around and wasting my time and their time. That is no way to do business. I could have ordered the other exhaust that I ordered today yesterday, and got my bike back on the road quicker.
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post #4 of 12 (permalink) Old 07-10-2012, 07:14 PM
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Understood.
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post #5 of 12 (permalink) Old 07-16-2012, 01:35 PM
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A bad business model or pricing strategy does not excuse poor CS plain and simple.
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post #6 of 12 (permalink) Old 07-16-2012, 01:38 PM
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Well let me rephrase...

You get what you pay for.
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post #7 of 12 (permalink) Old 07-16-2012, 11:18 PM
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Well let me rephrase...

You get what you pay for.
100% right , its a one time use , throw away if need parts , sad but true , or look on ebay for a used one

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post #8 of 12 (permalink) Old 07-17-2012, 12:02 AM Thread Starter
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The previous owner put them on. I already got new slip from SP engineering. I highly recommend this company.


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post #9 of 12 (permalink) Old 07-17-2012, 09:24 AM
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The sad part is that these things cost FAR FAR less to produce that what you pay, but because of the limited market and middlemen, they have to raise the price point. A stainless exhaust for my truck runs in the neighborhood of 500 and that is with a lifetime warranty and 20 feet of piping with some polishing. People just "expect to pay" a grand or more on a decent system for their bike, and what, 500 for a slip on?
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post #10 of 12 (permalink) Old 07-17-2012, 09:38 AM
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The previous owner put them on. I already got new slip from SP engineering. I highly recommend this company.


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Now LDH is going to give you crap for buying an English product. Do not feed him. haha.

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