Firstly my apologies in advance to Dan - HE is a client of mine and he has been an absolute pleasure to deal with in every way.
I am not normally one to come on someones thread ( even more so a client of mine ) and create a shit storm but this is something that is irritating me in every way right now.
Please forgive me Dan.
But seeing CSJ make a post about customer service got under my skin and crawled as we are dealing with a paypal dispute presently regarding the below facts.
CSJ also decided to threaten me with coming on the forum to say whatever he had in his little mind regarding the ill fitting DHC tray / Speedcell battery.
So I will take this opportunity to call him out first.
Again - Sorry to Dan.
CSJ feels that he should be able to get a refund for the DHC battery tray because his new speedcell does not fit with it. NOT MY PROBLEM.
He also feels this IS my problem because on my website it states that the speedcell will fit with the tray ( Sorry CSJ, my website does not state this anywhere ! WTF ) He needs to see his optometrist badly.
The problem is that the tray is actually designed for the lead acid YTZ7S ( I told him this ! ) never was designed for a speedcell, I do not even own a speedcell ! this is before the new legacy version from speedcell was available.
All my parts are custom made and strictly made to order.
I did say that it would fit with the speedcell available at that time.
It was discovered by previous clients that the gen1 cell from Speedcell would fit nicely. See photos.
Recently it came to my attention ( a month or so ago ) the new version would not fit the DHC tray. CSJ says he ordered a speedcell Nov 4 - The new version speedcell was not even out yet and then he ordered my tray on Nov 8th. He says I knew about the fitment issue and sold him the tray regardless.
Just wanted to share how guy thinks is a little bit out there... so take care in your dealings with him gents.