Joe, that's exactly what I was afraid of. If they can't respond to a simple inquiry, do I really want to take a chance on a cross the pond purchase?
Joe... I just IM'd with Dale and told him your issue. Please contact him at this email. [email protected]I ordered their clutch protector almost 3 weeks ago , they Emailed me they were waiting for my payment (Paypal) to be received. The money came out before they Emailed me and I get no response to my queries. If I don't hear anything by this weekend I'm going to open a case with Paypal and see if they can get a response. I'll keep you posted.
Did you get your adjusters direct from Racetorx? I tried contacting them about a clutch cover/protector and never heard back from them. Like the looks of those adjusters too.
Sorry to hear about the problems. I was part of the original group buy from Racetorx here on the forum. AFAIK IIRC that group buy went well. It's great to see forum members helping out. I hope everything gets sorted. Let us know what happens.I ordered their clutch protector almost 3 weeks ago , they Emailed me they were waiting for my payment (Paypal) to be received. The money came out before they Emailed me and I get no response to my queries. If I don't hear anything by this weekend I'm going to open a case with Paypal and see if they can get a response. I'll keep you posted.
That's the one I used as their contact Email doesn't work. I'll try again. Thanks.
Hello joe XR, it is a shame you feel this way, checking my information I have found that I infact sent you the clutch cover saver. This has either arrived and maybe you are not aware or it has been lost?I opened a Paypal case. I prefer to get my order , but I'm not dealing with morons.
Before you said it was shipped the second day and you said nothing about a jumbled Email. Your contact info on your website doesn't work , I eventually found another Email address on Paypal. If there are Email issues , it's on YOUR END. Good luck in your ''hobby'' business.Evening Joe XR,
Lets start from the beginning,
You ordered a case saver, it was posted the next day using first class Royal Mail as tracked service would have been £15.
In this unfortunate circumstance, your parcel seems to have gone missing.
You emailed me a blank email the first time so I considered it a mistake on your part, you then sent another email recently which was jumbled up so it made no sense at all until I was made aware of this forum post. What I do need you to understand is that I do this only as a hobby not a full time business, and although my communications via emails and facebook as are second to none, I only know of messages on forums like this by fellow bikers/friends/loyal customers.
I did not want to risk posting another parcel as one parcel had already gone missing, posting and potentially loosing another would mean a substantial loss on my side hence i went ahead with a refund instead.
Like I said before this is unfortunate and apologies if it caused you any inconvenience.